The commercial activities of Anda-Luzia-Reisen (ALR) are restricted to holiday home rental and holiday excursions. Car rental services are provided only upon request. ALR will carry out these activities properly and on time and to the full extent of its capabilities. ALR is not the owner of the houses.
- ALR Reisen guarantees that the rented accommodation will comply with the features described in the brochure.
- Should the accommodation be temporarily unavailable or its use seriously restricted ALR reserves the right to provide an equivalent or higher-grade alternative. In this event, the client will be informed immediately.
- Any deficiencies in a rented property must, in the interests of all concerned, be reported immediately on sight (duty of participation). As a rule, corrective action will be taken without delay or an arrangement acceptable to both parties will be reached.
- In the event that a deficiency cannot be corrected in the short term or an alternative settlement found, ALR will offer an appropriate partial refund of the rent.
- The tenant agrees to treat the rented property, contents and fittings properly and with due care and to report any damage to the reception office without delay.
-ALR recommends that travel insurance, including cancellation cover, be taken out by the tenant. In the event of cancellation through the tenant, the following cancellation fees apply:up to 60 days before arrival: 30%
from day 60 til arrival: 95%